Returns & Complaints: Our Fresh Flowers Guarantee

Our Commitment to Fresh Flowers in Hampstead Garden Suburb

As your trusted local florist, Hampstead Garden Suburb Florist is dedicated to delivering flowers of the highest quality to households and businesses throughout the area. We understand the importance of receiving fresh, beautiful arrangements that lift spirits and celebrate special moments. That’s why we offer our Fresh Flowers Guarantee for every order.

Freshness Window Promise

We guarantee that our flowers will arrive fresh and vibrant. Each bouquet or arrangement is prepared shortly before delivery, using only blooms that meet our strict standards. When cared for according to our care instructions, your flowers should stay fresh for a minimum of five days from the time of delivery. If you feel that your flowers haven’t met this promise, please let us know within 24 hours of receipt so we can resolve the concern quickly.

Damaged-on-Arrival Policy

We do our utmost to ensure every arrangement leaves our shop in pristine condition. However, if your flowers arrive damaged or do not live up to our freshness guarantee, we want to make it right. Notify us as soon as possible, ideally including a photo of the flowers upon arrival. This helps us assess the issue and improve the quality of our service.

Refunds and Replacement Options

At Hampstead Garden Suburb Florist, customer satisfaction comes first. If your flowers are damaged on arrival, or do not meet our freshness standards within the initial five-day window, you may be eligible for one of the following options:

• Full Replacement: We’ll replace the damaged or unsatisfactory flowers with a fresh bouquet at the earliest opportunity.
• Full or Partial Refund: If a replacement isn’t possible or you prefer another solution, we offer a full or partial refund to your original payment method, depending on the circumstances.

Please note that all refund or replacement requests must be made within 24 hours of delivery, accompanied by order details and evidence of the issue, such as a photograph.

Making a Complaint

If you are dissatisfied with your order for any reason, we encourage you to reach out to our team. Our complaints process is designed to be fair and swift:

1. Contact us within 24 hours of receiving your flowers, describing the issue in detail. A photograph is helpful.
2. Our team will investigate your complaint promptly and aim to respond within one working day.
3. We will propose a resolution, which may include a replacement, refund, or another suitable solution.

Your feedback is invaluable and helps us continue serving the Hampstead Garden Suburb community with pride.

Your Trusted Local Florist

Hampstead Garden Suburb Florist is honoured to be the preferred choice for fresh flowers in our area. Our reputation is built on reliability, quality, and personal service. We stand behind every bouquet that leaves our shop and are here to ensure your complete satisfaction with every order.