Welcome to the Hampstead Garden Suburb Florist Terms & Conditions for online flower delivery. These terms apply to all orders placed via our website by customers located in Hampstead Garden Suburb and the surrounding areas. Please read these Terms & Conditions carefully before placing your order, as they set out important information regarding the order process, payments, cancellations, liability, and governing law.
Hampstead Garden Suburb Florist is an independent florist specialising in the delivery of fresh flowers and related products throughout Hampstead Garden Suburb and neighbouring localities. We take pride in providing beautiful, high-quality floral arrangements for all occasions, with a reliable and friendly delivery service aimed at exceeding customer expectations.
These Terms & Conditions govern all orders for flower delivery placed online with Hampstead Garden Suburb Florist. By placing an order through our website, you agree to be bound by these terms. These terms are intended to safeguard both your rights and our obligations as we fulfil your order for fresh flower arrangements in Hampstead Garden Suburb and nearby areas.
3.1 Product Selection
Customers can browse a curated selection of bouquets, arrangements, and gifts available for delivery. Each product listing provides a description and price. Images are for illustrative purposes only, as flowers are a seasonal product and may vary.
3.2 Placing an Order
To place an order, add your preferred items to the basket and proceed to checkout. During checkout, you will be prompted to provide your details, recipient’s address in Hampstead Garden Suburb or nearby, delivery date, and any message to accompany your flowers.
3.3 Order Confirmation
Once your order has been successfully placed, you will receive an automated order acknowledgment. This email or web confirmation serves as our acceptance of your order and forms a contract between Hampstead Garden Suburb Florist and you. Please review the order details carefully and notify us immediately of any errors or changes.
4.1 Delivery Areas
Our flower delivery service covers Hampstead Garden Suburb and the surrounding areas. If you wish to arrange delivery further afield, please contact us prior to ordering to confirm availability and applicable charges.
4.2 Delivery Times
We deliver flowers from Monday to Saturday within our local delivery areas. While we aim to deliver on the specified date, specific delivery times cannot be guaranteed. During peak periods such as Valentine’s Day, Mother’s Day, or Christmas, delivery schedules may be subject to adjustments.
4.3 Delivery Instructions & Recipient Information
It is the customer’s responsibility to provide accurate delivery information, including complete address and contact details of the recipient. If the recipient is not home, we may leave the flowers with a neighbour, leave in a safe place, or attempt redelivery, in line with your instructions. You will be notified if delivery attempts are unsuccessful.
4.4 Non-delivery or Delays
We make every effort to deliver as scheduled, but occasionally unforeseen circumstances (such as severe weather, road closures or supply issues) may prevent timely delivery. In such cases, we will contact you to re-arrange delivery or offer a suitable alternative.
Due to seasonal availability and supply fluctuations, certain flower varieties or packaging may occasionally need to be substituted. We will always substitute with flowers of equal or higher value and similar style, maintaining the overall look and sentiment of your chosen arrangement. If substantial substitutions are necessary, we will make reasonable efforts to inform you prior to delivery.
6.1 Pricing
All prices displayed on our website for flower arrangements and gifts are inclusive of Value Added Tax (VAT) where applicable. Delivery charges are determined based on the recipient’s address and are displayed at checkout prior to confirming your order.
6.2 Payment Methods
We accept payments via secure online payment gateways, which include major credit and debit cards. Payment is required at the time of ordering. Should payment fail, your order will not be confirmed, and no contract will exist between you and Hampstead Garden Suburb Florist until payment has been successfully processed.
6.3 Security
We employ industry-standard security measures to protect your payment information when making transactions via our website. We do not store your credit or debit card details once payment has been processed.
7.1 Amending your Order
To make changes to your order (e.g., delivery address, card message, or product selection), please contact us as soon as possible. Amendments can be accepted up to 24 hours before the scheduled delivery date for standard flower arrangements. Amendments for custom arrangements, special orders, or orders placed during peak seasons may not be possible once production has commenced.
7.2 Cancelling your Order
You have the right to cancel your order for most standard products up to 24 hours before the delivery date. To cancel, please notify us as soon as possible. For same-day delivery or customised arrangements, cancellations cannot usually be accepted once your order has been prepared or dispatched. Where a cancellation is accepted, a full refund will be issued to your original method of payment.
8.1 Returns Policy
Given the perishable nature of flowers, returns are only accepted for products proven to be faulty, damaged, or not as described. Claims must be made within 24 hours of delivery, accompanied by photographic evidence. Upon verification, we will offer a replacement or full refund as appropriate.
8.2 Satisfaction Guarantee
We strive for complete customer satisfaction. If you are unsatisfied with your flower delivery, please contact us directly within 24 hours of receiving the arrangement so that we may address your concern promptly and professionally.
These Terms & Conditions apply to all customers ordering for delivery in Hampstead Garden Suburb, as well as neighbouring North London districts as defined within our delivery area. If unsure whether your address falls within our local delivery area, please contact us prior to placing your order for clarification and to avoid disappointment.
10.1 Limitation of Liability
While we endeavour to deliver exceptional service, our liability in connection with any order placed via this website is strictly limited to the purchase price of the product in question. We do not accept liability for indirect, consequential, or special losses, such as loss of enjoyment or emotional distress relating to late or non-delivery, unless this has resulted from our negligence or willful misconduct.
10.2 Force Majeure
We are not liable for any failure or delay in fulfilling orders where such failure or delay arises from any event beyond our reasonable control, including but not limited to acts of God, fire, flood, pandemics, strikes, or transport disruptions.
Your privacy and the protection of your data are very important to us. Personal data collected during the order process will be processed in accordance with applicable UK data protection laws and will only be used to fulfil your order, provide customer service, or comply with legal obligations.
All content provided on our website (including images, text, and product designs) remains the intellectual property of Hampstead Garden Suburb Florist. Unauthorised reproduction or use of our content for commercial purposes is strictly prohibited.
We reserve the right to update these Terms & Conditions at our discretion. Changes will take effect from the date they are published on our website. The Terms & Conditions applicable to your order are those in force at the time you place your order.
These Terms & Conditions, and all contracts for the sale of goods by Hampstead Garden Suburb Florist, shall be governed by and construed in accordance with English law. Any dispute or claim arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions, require assistance or wish to discuss any aspect of your flower delivery in Hampstead Garden Suburb or surrounding areas, please refer to our website's contact page for up-to-date contact details and business hours. We are committed to providing a friendly and efficient service at every stage of your order.
Thank you for choosing Hampstead Garden Suburb Florist for your online flower delivery needs!
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampstead Garden Suburb, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampstead Garden Suburb.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
